SINGAPORE – Several police reports have been filed against two fitness studios, whose outlets are allegedly closed overnight.
Kyklos Studio and its subsidiary brand X Fitness are run by 31-year-old Mr. Atlas Ang. Their websites and social media pages were abruptly shut down or removed earlier this week and became unconnected.
Attempts by the Straits Times to contact him for comment were also unsuccessful.
Many users, who told ST that they bought packages ranging from $200 to $600, are worried that they won’t be able to get their money back.
Many of them spoke on condition of anonymity, and said they took the packages because the studios looked convenient and had outlets in malls.
A woman in her mid-20s spent about $300 in August on a package of 20 classes after attending a trial class.
“I’ve signed packages with other studios and that’s never happened before,” she added. “I’m really annoyed by the fact that they didn’t even announce anything on their social media and simply disappeared.”
She said she had yet to attend a single class and found out the latest turn of events from a friend on Tuesday. Her friend tried to attend a class she had signed up for, but found that the studio was closed.
The studio’s independent trainers were unable to contact Mr. Ang.
The studios conduct their classes at GR.iD Mall in Dhoby Ghaut and Tekka Place in Serangoon.
A Tekka Place spokesperson said the fitness studio is not rented, but will reserve event venues for its activities.
Spokesman Grid The mall said it was notified of the studio’s sudden closure at 10 a.m. on Tuesday and is trying to contact the owners. “We sympathize with the members affected by the shutdown and will inform the concerned parties if we are able to contact them,” she added.
The X Fitness website, which is no longer available, lists classes at the Hougang gym.
A woman in her twenties, who only wanted to be known as LT, said she thought she was one of the last people to see the studios in action.
She had booked a class for 11.15 am with her friends at Kyklos Studio in GR.iD on September 11th. As they walked into the studio at about 10.55 a.m. that day, they heard screaming from inside.
Upon entering they saw two men. LT said one of them “had a really angry face,” and the other told them to wait outside the studio for a little while.
A few minutes later, she was shocked to receive a notification on her phone that the class had been cancelled. Then the staff also closed the studio doors.
“We were left stranded outside the studio with no idea what just happened,” she added. “We decided to just book another classroom nearby and left shortly after.”
The police confirmed that several reports were submitted and they are looking into the matter.
The president of the Consumer Association of Singapore (Case), Melvin Young, said he received one complaint each against Kyklos Studio and X Fitness between September 8 and 13.
“Consumers have complained about having unused sessions of fitness classes with these companies, but they have not been able to book classes because the companies have stopped operating and become unconnected,” he added.
One consumer told Case she paid $700 for 50 spins from X Fitness but was unable to access her app to make reservations.
Mr Young said consumers have been told how to seek recourse, including filing claims with small claims courts.
He added, “Case advises consumers to avoid making huge upfront payments for prepaid packages, as it is difficult to request refunds for unused package sessions if the business suddenly shuts down or becomes insolvent.”
“Customers are advised to check the company’s credibility and track record, and clearly understand the cancellation and refund policies before signing the fitness package.”
Business records show that Mr. Ang is the manager of four companies that handle sports and games training courses. They are ACSG 1, Kyklos, X+ and XSC 1.
It appears that ACSG 1 and Kyklos are registered to his home address in Punggol, while XSC 1 is registered to his studio address in Dhoby Ghaut.
X+ is registered at an address near Chinatown.
The studio in Dhoby Ghaut was closed when ST visited the mall on Wednesday.
The listed address for its Tekka Place operations is linked to the mall’s rooftop wing, which still contains fitness equipment.
The X+ headquarters on Club Street appears to have been cleared, with a mailbox stuffed with letters to countless businesses.
Mr. Ang is also listed as a Director of Hong Creatives, an advertising company, where
The man who answered the phone only said that Mr. Ang “will be back soon”.